Security & Trust

At Valo, security is paramount, and we deeply value the trust our customers place in us. Trust and integrity are core to our company's values.

Our Data Protection Principles

• Encryption: We encrypt all sensitive information both in transit and at rest.
• Multi-Factor Authentication (MFA): MFA is mandated for all services handling sensitive information.
• Vulnerability Scanning: Our releases undergo vulnerability scanning to ensure robust security.
• Network Segmentation: We maintain a separate, isolated network for product development, which never contains customer data.
• Least Privilege Access: Our access controls are strictly based on the principle of least privilege, granting only necessary access.
• Security Awareness Training: All employees receive regular security awareness training to foster a security-first culture.
• Incident Response Plan: We have a comprehensive incident response plan in place to effectively manage and mitigate security incidents.
• Data Minimization: We adhere to data minimization principles, collecting and retaining only the data necessary for our services."

Please understand that security is an ongoing commitment. While we implement all reasonable measures, no system can offer 100% security. We also encourage our customers to adopt strong password practices and integrate with Valo using restricted accounts to maintain optimal security as security is a shared responsibility.

For any questions, concerns, or to report vulnerabilities, please contact our dedicated security team at security@valo.ai. We actively monitor this inbox and will work with you to address any issues promptly.